Details

FAQ's

 

1. How do I book events?

Complete the "Contact Us" or select the "Book and complete the form.  A member of our staff will contact you in 24-48 hours via email and/or telephone call.  At which time, we will confirm the date, time, location and logistics of your event.  Afterwards, a quote will be prepared and sent for your review and approval.

 

2. How do I book rentals?

Select the desired item(s) of rental.  After submitting your desired item, we will confirm availability and send a quote for your review and approval. After the quote is paid in full, a member of our staff will make the necessary arrangements.

 

3. How do deposits and payments work?

Fifty percent (50%) of the rental amount is required to secure your event date, unless agreed upon otherwise.  Please note, payments are nonrefundable, regardless of the reason of cancellation   Your remaining balance MUST be paid (fourteen) 14 days prior to the event.  If your event is less than 14 days away, full payment is required at the time of booking.

 

4. How long will I have access to the items I rent?

All rental periods are for up to 8 hours, from delivery to pick up.  If the item is needed longer, we are happy to work with you to see if we can make the appropriate applicable.   Additional charge(s) may apply.

 

5. Do you deliver?

Yes!  We will make necessary plan to deliver rentals at a delivery cost.  Pickups are also available at no cost to you.

 

6. What if my event is canceled or rescheduled due to weather or unforeseen circumstances?

We will certainly work with you in the event of unforeseen cancellations or harsh weather conditions.  While all payments are nonrefundable, regardless of the reason, clients are subject to a full company credit for up to six months from the original event date unless otherwise stated. Please be advised, clients are permitted up to 2 rescheduled event dates within a 6 months period.  After this, client must forfeit credit and submit a new wish list and restart the booking process.  A rebooking fee is also required once a new date is selected.


 

Policies

1. House of Events Responsibility:

House of Eventz will provide exemplary customer service and be on time to each and every event.mmHouse of Eventz will provide quality prop and furniture rentals in the best conditions.House of Eventz does not guarantee rentals items without signs of wear.  Please note, all rental periods are for up to 8 hours, from delivery to pick up. 

 

2. House of Eventz has the right to refuse business to anyone.

Late Payments:

Any reservation booked within 5 days of the event date is subject to late booking fees. Late booking fees. 

Failure to make payment 14 days prior to the event will result in a $75 late charge.  If the final payment is still not received within 7 days of the event, the late fee increases to $150. Failure to make full payment within 3 days of the event will result in cancellation of the reservation and no refund nor credit will be given.

 

Damage, Loss and Waivers

Each rental contract requires a mandatory damage waiver for an additional charge to cover your responsibility for the damage to the merchandise caused in the course of normal use.  The Damage Waiver does not cover the repair or replacement costs of items that are misused, mishandled, or otherwise abused (example: a chair breaks when being used as a ladder).  The Damage Waiver is 10% of the total rental and covers reasonable, accidental damage to the equipment incurred with normal use. This fee is non-refundable. Repair/replacement charges will be assessed on any equipment due to loss, theft, negligence or abuse, or intentional damage by the client or client's guests. Responsibility for equipment remains with customer from delivery until return. Please be sure equipment is secured when not in use and is protected from weather and irrigation/sprinkler equipment. Broken equipment must be returned in order to for the Damage Waiver to apply.

 

If a rental item is lost or returned to House of Eventz broken or damaged in any way, client will be charged five (5) times the rental cost of the item.  Client agrees to provide a valid credit or debit card number at time of reservation, which will be charged by House of Eventz to pay for any such loss or damage.  Fees will be due upon billing and House of Eventz will make all reasonable efforts to notify customer of fees before the card is charged. If the card information provided is inaccurate or if for any reason, we are unable to collect payment, House of Eventz will start court proceedings, for which the client will be responsible for the total amount owed, court fees and all other applicable fees.

Privacy Disclosure Notice

Any information collected from our customers will not be sold, shared, or rented to others in ways different from what is disclosed in this privacy statement.